Engaging Net Gen students in virtual reference.

Cómo involucrar a los estudiantes en los servicios de referencia virtual.

Mueller, D. M., Connaway, Lynn Silipigni, Radford, Marie L., y Williams Jocelyn DeAngelis. 2009. Engaging Net Gen students in virtual reference: Reinventing services to meet their information behaviors and communication preferences. In Mueller D. M. (Ed.), Pushing the edge: Explore, extend, engage: Proceedings of the Fourteenth National Conference of the Association of College and Research Libraries, March 12–15, 2009, Seattle, Washington (pp. 10–27). Chicago: Association of College and Research Libraries. www.oclc.org/research/publications/archive/2009/connaway-acrl-2009.pdf.

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